At Santa's bag, we strive to ensure that every customer is fully satisfied with their purchase. However, we understand that circumstances may arise where an item must be returned, exchanged, or refunded. The following policy outlines the terms, conditions, and procedures associated with returns. By making a purchase with us, you acknowledge and agree to the policy detailed below.
1.1 Return Window
Customers have 30 calendar days from the date of purchase (or delivery, if applicable) to initiate a return request. Requests submitted after this period may be denied at our sole discretion.
1.2 Condition of Returned Items
All items must be returned in unused, resalable condition, including:
Items that show evidence of use, damage not caused by shipping, or missing components may be subject to partial refunds, restocking fees, or denial of return.
1.3 Non-Returnable Items
The following cannot be returned unless defective upon arrival:
2.1 Initiating a Return
To begin the return process, the customer must contact our customer support team at santasbaghelp@gmail.com with the following information:
2.2 Return Authorization
Once your request is reviewed, we will provide you with a Return Authorization Number (RAN) and further instructions. Returns sent without prior authorization may be refused.
2.3 Return Shipping
3.1 Inspection of Returned Items
Upon receipt, returned items undergo a thorough inspection. This process may take up to 7 business days. The customer will be notified regarding approval or denial.
3.2 Refund Method
Approved refunds will be issued to the original method of payment only. Depending on your financial institution, it may take an additional 5–10 business days for the refund to fully process.
3.3 Deductions & Fees
Refund amounts may be adjusted for the following:
4.1 Eligibility for Exchanges
We offer exchanges for items that are:
4.2 Exchange Availability
Exchanges are subject to stock availability. If the requested replacement item is not available, a refund or store credit may be offered instead.
5.1 Reporting a Problem
Customers must notify us within 7 days of delivery if an item arrives damaged, defective, or significantly different from what was ordered. Photo or video evidence may be required.
5.2 Resolution
Depending on the issue, we may:
6.1 Order Cancellation Policy
Orders may be cancelled within 12 hours of purchase if they have not yet been processed or shipped.
Once an order has entered fulfillment or shipping, cancellation may no longer be possible.
6.2 Pre-Orders & Backorders
Cancellation of pre-orders or backorders may be permitted but may incur a processing fee.
In certain cases, customers may choose store credit instead of a refund. Store credit:
We reserve the right to modify or update this Return & Refund Policy at any time without prior notice. The version in effect at the time of purchase will apply.